Frequently Asked Questions (FAQ's)
About Us
DawaaiMart Pharmacy & Wellness Experts is a modern pharmacy committed to providing authentic medicines and healthcare products while following the highest international standards. At Dawaaimart.pk, we ensure that all medications are 100% genuine and handled with the utmost care. Our qualified pharmacists are available at every pharmacy location and through our Call Center to provide expert guidance. With strict temperature-controlled storage and transportation, we guarantee the safety and efficacy of all medicines. Whether you need prescription drugs, OTC medicines, or wellness products, trust DawaaiMart.pk for reliable and professional pharmaceutical care.
No, Dawaaimart.pk is more than just an online pharmacy! While we do provide a wide range of medicines and healthcare products, we also offer personal care items, wellness supplements, baby care essentials, skincare products, and medical equipment. Our goal is to be your one-stop healthcare solution by delivering everything you need for a healthy lifestyle in one place.
At Dawaaimart.pk, we prioritize the safety and well-being of our customers by implementing strict quality control measures to prevent the penetration of fake and expired medicines. We source all our pharmaceutical products directly from licensed manufacturers and authorized distributors, ensuring authenticity and compliance with healthcare regulations.
Additionally, we use advanced tracking systems and batch verification to monitor the expiry dates and authenticity of medicines before they reach our customers. Our platform strictly follows Pakistan’s drug regulatory guidelines, and we regularly update our inventory to remove any near-expiry products.
When you shop at Dawaaimart.pk, you can trust that every product is genuine, safe, and high-quality.
Dawaaimart.pk stands out from other online pharmacies by offering a seamless shopping experience, authentic medicines, and competitive prices. We ensure 100% genuine and high-quality healthcare products, sourced from reputable manufacturers. With fast delivery across Pakistan, secure payment options, and 24/7 customer support, Dawaaimart.pk prioritizes your health and convenience. Unlike others, we provide detailed product descriptions, verified customer reviews, and an easy-to-navigate website for a hassle-free shopping experience. Trust Dawaaimart.pk for safe, reliable, and affordable healthcare solutions at your doorstep!
Yes, pharmacies and hospitals can absolutely benefit from our services! Whether you need professional translation, SEO-optimized content for your website, or high-quality image editing, we cater to the healthcare industry. At Dawaaimart.pk, we understand the importance of clear communication and high-quality digital content. Our expertise in offering services tailored to pharmacies and hospitals ensures your content is both accurate and impactful, enhancing your online presence and customer engagement. Trust us to provide top-tier solutions for your pharmacy or hospital’s needs!
Yes, DawaaiMart.pk offers pharmacist counseling services to help you with medication guidance, dosage advice, and addressing your health concerns. Visit Dawaaimart.pk for professional and reliable pharmacist support tailored to your needs.
At Dawaaimart.pk, we offer a free sample service for certain tasks to give you a feel of our quality. Contact us to discuss your project, and we’ll provide a small test based on your requirements. Experience professional results before committing!
Yes, Dawaaimart.pk ensures the safe transportation of temperature-sensitive medicines with its dedicated cold chain facility. This ensures the integrity of your medications, maintaining the required temperature from warehouse to delivery for your peace of mind.
Payment Information
You can pay online while ordering at our wesbite https://dawaaimart.pk by using a credit or debit card.You can also use a card on delivery service (on Call) orders.
Refunds have been processed automatically from DawaaiMart within 24-48 hours. It takes 14 business days to be reflected back in your account according to the banking protocols. However, In some cases it took up to 40 days depending on your bank policy. For your refund claim, you can reach out to us at support@dawaaimart.pk.
Returns
DawaaiMart's return/exchange policy can be found here
DawaaiMart's return/exchange policy can be found here
Orders
To place your order, simply visit Dawaaimart.pk, browse through our wide range of products, and select your desired items. Add them to your cart and proceed to checkout. Enjoy fast delivery and secure payment options at Dawaaimart.pk for a seamless shopping experience! or call at +92-327-4030009 or inbox your prescription on Facebook/Messenger to book an order.
You can cancel your order by placing a call at our customer services +92-327-4030009, to assist you in such a case before your order gets dispatched or delivered.
You can track your order through our website https://dawaaimart.pk/ on Track My Order page or you can make a follow-up call by calling our Call Center at +92-327-4030009
You can request changes in your order by placing a call at our customer service department +92-327-4030009 before your order gets dispatched or delivered.
You are recommended to call our customer service team at +92-327-4030009 for real time resolution or email us at support@dawaaimart.pk to lodge a complaint, our representative will get back to you in 24 hours.
You can call our customer services at +92-327-4030009 to request an arrangement for your required product or medicine.
- A.The hefty load of orders or uncertain restrictions on delivery are as may delay your order.
- B. If a certain product is out of stock, we try to arrange the same for you, which may take time.
- A.You can book an order on call from 9 AM till 12 PM
- B. Application & website order timings are 9 AM till 11 PM
Delivery Details
Free delivery on order amount above 3000 Rs.
We target to deliver within 3 hours. However, due to the hefty load of orders or uncertain restrictions on delivery areas may delay your order. Another reason for your order to get delayed is, If a certain product in your order is out of stock, we try to arrange the same for you, which may be time taking sometimes.
No, we don't have any minimum order limit.
You can avail delivery service from 9 AM Morning till 2 AM past midnight.
Medicines
You can upload your valid prescription via our App or Web at https://dawaaimart.pk/ & can also WhatsApp us your prescription on our WhatsApp number +92-327-4030009
Narcotic items can only be processed with a valid prescription. However, DawaaiMart is a complete healthcare platform and you can purchase any other medicine that doesn’t require a prescription.