Online Refund Policy

At Dawaaimart.pk, we strive to ensure a seamless shopping experience for our valued customers. Our Online Refund Policy is designed to provide clarity and transparency regarding refunds for online payments. If you are unsatisfied with your purchase or encounter any issues, we are here to assist you.

Key Points of Our Refund Policy:

  1. Refund Request Window: Customers can request a refund for online payments within 3 days of purchase. Refund requests submitted after 3 days will not be entertained.

  2. Eligibility: Refunds are not applicable for change of mind or personal preference.

  3. Order Cancellation: To cancel an order, contact our customer care representative at +92-327-4030009.

  4. Non-Receipt of Order: If you haven’t received your order, reach out to us within 24 hours via our helpline at +92-327-4030009 for assistance with online payments or refunds.

  5. Refund Method: Payments made via bank card will be refunded directly to the customer’s bank account. No cash refunds will be provided for online payments.

  6. Processing Time: Once a refund is processed, it will be reflected in your account within 7-14 working days. If the refund is not visible after this period, please contact your bank for further assistance.

At Dawaaimart.pk, we prioritize customer satisfaction and ensure a hassle-free refund process. For any queries or concerns regarding our Online Refund Policy, feel free to contact our dedicated support team.

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Shop with confidence at Dawaaimart.pk, your trusted online store, knowing that our Online Refund Policy is designed to protect your interests and ensure a smooth shopping experience.

Exchange Policy

At Dawaaimart.pk, we strive to ensure your complete satisfaction with every purchase. If you’re not entirely happy with your order, our hassle-free Exchange Policy is here to help. Whether the product is damaged, defective, or simply not what you expected, we offer a seamless exchange process to make things right.

How It Works:

  1. Eligibility Check: Not all items are eligible for exchange. Please review the product details or contact our customer support team to confirm if your item qualifies for an exchange.

  2. Initiate Exchange: Reach out to our dedicated customer service team at Dawaaimart.pk within 2 days of receiving your order. Provide your order details and reason for the exchange request.

  3. Approval & Instructions: Once your request is approved, we’ll guide you through the return process and provide instructions for sending the product back to us.

  4. Receive Your Replacement: After we receive and inspect the returned item, we’ll promptly dispatch your replacement product.

Key Points to Remember:

  • The product must be unused, in its original packaging, and include all tags and accessories.

  • Exchanges are subject to product availability. If the desired item is out of stock, we’ll offer an alternative or a refund.

  • Shipping costs for exchanges may apply, depending on the reason for the exchange.

At Dawaaimart.pk, your satisfaction is our priority. If you have any questions about our Exchange Policy, feel free to contact our support team. Shop with confidence at Dawaaimart.pk, where quality and customer care come first!

Customer Support

Welcome to the Customer Support page of Dawaaimart.pk, your trusted online destination for quality products and exceptional service. At Dawaaimart.pk, we are committed to providing you with a seamless shopping experience, and our dedicated customer support team is here to assist you every step of the way.

Whether you have questions about your order, need assistance with product details, or require help with refunds and returns, our team is just a call or email away. We prioritize your satisfaction and strive to resolve any concerns promptly and efficiently.

How to Reach Us:

For refund-related inquiries, please provide your order details and concerns, and our team will guide you through the process to ensure a hassle-free resolution.

At Dawaaimart.pk, we value your trust and are dedicated to delivering top-notch customer service. Your convenience and satisfaction are our top priorities. Feel free to reach out to us anytime during operating hours, and let us help make your shopping experience with Dawaaimart.pk a delightful one!

  • Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy click here.

Changes to this Policy

We reserve the right to modify or update this refund policy at any time. Any changes will be communicated to our customers via email or website https://dawaaimart.pk/ notice.